Maintenance - Service

From keeping water balanced and equipment running smoothly to managing rates and routes, a service professional has a lot on his or her mind at any given time. Wondering how to be a better service pro? Dig in.


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Upselling Spas in the Internet Age

The modern retail customer feels empowered by online research and less dependent on the salesperson for information. This requires some adjustment.

Don't 'Bypass' the Proper Solution

Learn how to correct a common mistake in the use SCGs.

Checking in with RO

Mobile reverse osmosis systems have seen growth in the industry, especially in areas impacted by drought. Now the prospect of permanently installed systems may add another useful facet to the technology’s potential for treating recreational water.

Pool Heater Best Practices

Pool professionals who wish to ensure pool water heats up and stays warm when needed should take the time to review the heater installation for each pool they maintain. Here are some of the critical parameters.

Tech Notes: Biguanide

Learn more about biguanide and how it's used as an alternative water sanitizer in place of chlorine or bromine.

Trichlor: The Dependable Pool Performer

A true staple of residential pool care, trichlor has gained prominence due to its straightforward application of the pool industry’s ubiquitous sanitizer, chlorine.

What Would You Do: Drug Testing

While some employers have a zero tolerance drug policy, others do not implement regulations on recreational drug use if it does not affect job performance.


Learn how to attract, integrate and retain new employees.

SOI Service Report 2019: Overdrive

Our 2019 survey says these are undeniably great years to be in the service business.

Drug Tests: Yes or No?

Deciding how to structure an effective company drug policy is not an easy matter, but it’s important.

Mind the Gaps

Understanding the purpose and importance of control and expansion joints is a basic matter of education, dedication to quality and on-site awareness.

Swim Spa Purifier Puzzle

We know how to sanitize swimming pools. We know how to sanitize spas. But what about swim spas?

Why a Pool Vacuum System is a Must Have

Learn about the benefits of owning an automatic pool cleaner and how it could drastically improve your day-to-day route.

The Great Cyanurate Debate

Concern over elevated CYA levels is challenging long-held beliefs.

Tech Notes: Potassium Monopersulfate

Learn about potassium monopersulfate and its role providing effective non-chlorine oxidation.

Unique Aspects of Hot Water Chemistry and Testing

Learn the important differences between pool and spa water care.

The Smart Sensor Revolution

Move over, pHin. The smart water sensor market is rapidly growing with competitors racing to create devices that provide convenience as well as accuracy.

Makeover Magic

Cosmetic renovations spell opportunity for firms that offer them and powerful “wow” moments for pool owners looking for affordable upgrades.

Milking and Filtering

Learn how to soften pool water by chemical precipitation.

Tech Notes: Naegleria Fowleri

Naegleria Fowleri is a microscopic amoeba that grows in warm and untreated fresh waters. In rare cases, exposure can result in death.

What Would You Do: GPS Tracking Software

How do you track your work vehicles? Industry pros share their insights.

Poolside Makeover

New research shows that pool remodeling is getting to be a very big business.

Those Shocking Stickers

Many homeowners underestimate the cost of a pool build. Here are a few key strategies that can help your clients adjust to making a major purchase.

What to Know Before Getting a Wrap

Sign Edge Owner Jim Hagen breaks down what pool and spa pros should know before deciding on a wrap for a work vehicle.

Green Pools = More Green in Your Pocket

Gain the confidence to provide green-to-clean service and learn how much to charge.

Algae Wars

Chlorine and basic pool maintenance remain the frontline in the fight to prevent and kill algae, but there's much more to it than that.

Treating Flooded Pools and Spas

Parts of the U.S. saw significant flooding this spring and summer, which has important ramifications for pool and spa owners. Here's what to do after the storm.

Colorblind Pool Service

The Lamotte Waterlink SpinTouch can analyze water samples in the field without the need for the human eye to distinguish color.

Help! I'm Working for Free!

Here's how to take a stand when customers want too many freebies.

CYA and Chlorine in Plain Language

The CMAHC now recommends the ratio of cyanuric acid to free chlorine be reduced from 45-1 to 20-1. Here’s their explanation, in layman’s terms.

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